2006 PWH Music Awards (11.11.2006)

Two weeks ago I went to PWH Music Awards (娛協獎頒獎典禮) held at Bukit Jalil, Putra Stadium. This ceremony was held bi-annually to recognise the best in the local Chinese music, placing emphasis on local compositions, and is organised by Persatuan Wartawan Hiburan Wilayah Persekutuan (Entertainment Journalists Association).

The ceremony started at 7pm, but we reached there earlier at 5:30pm to witness the walk of fame. There were crowded of fans who had occupied all the good position for the photos taking. I could only stand behind the crowd and lifted my cameras to take the photos.

All the big big "Stars" and their fans.


How many of them that you can recognize?

Michael Wong Guang Liang was the biggest winner at the 2006 PWH, sweeping 10 out of the 21 awards. Big Big applause to Guang Liang!! Below are the winners list:

《2006年娛協獎》得獎名單:
傳媒推薦大獎:光良
新人推薦獎（金)：林宇中 (銀):李吉漢、宇恆 (銅):陳威全、陳仁豐
本地組最佳原創金曲獎:《童話》
十大原創歌曲獎〔本地組〕:
1.《愛瘋了》戴佩妮（詞） 戴佩妮（曲） 戴佩妮（演繹）2.《失戀學》 林宇中（詞） 林宇中（曲） 林宇中（演繹）3.《童話》 光良（詞） 光良（曲） 光良（演繹）4.《有機》 陳信延（詞） 張覺隆（曲） 李吉漢（演繹）5.《姑娘》 曹格/何方（詞） 曹格/何方（曲） 曹格（演繹）6.《少年》 管啟源（詞） 光良（曲） 光良/曹格（演繹）7.《Amen》 戴佩妮（詞） 戴佩妮（曲） 戴佩妮（演繹）8.《保佑我》李志清（詞） 李志清（曲）張智成（演繹）9.《幸福醒了》 楊偉漢（詞） 楊偉漢（曲） 楊偉漢（演繹）10.《忘記愛過》 彭學斌/黎淑婷（詞） 彭學斌（曲） 張棟樑（演繹） 國際組最佳原創金曲獎:《如果的事》
十大原創歌曲獎（國際組）:1.《我也很想他》 彭學斌（詞） 彭學斌（曲） 孫燕姿（演繹）2.《睫毛彎彎》 嚴雲農（詞） 曹格（曲） 王心凌（演繹）3.《黑白畫映》 伍家輝（詞） 伍家輝（曲） 張學友（演繹）4.《我們不哭》 李志清（詞） 李志清（曲） 周華健（演繹）5.《眼淚成詩》 林夕（詞） 劉寶龍（曲） 孫燕姿（演繹）6.《我還記得》 黃婷（詞） 易桀齊/伍冠諺（曲） 梁靜茹（演繹）7.《如果的事》 王藍茵（詞） 王藍茵（曲） 范瑋琪/張韶涵（演繹）8.《靠岸》 張麗念/林秋離（詞） 李志清（曲） 林宇中（演繹）9.《走路去紐約》 林秋離（詞） 張蔚源（曲） 陶晶瑩（演繹）10.《天堂》 葛大為（詞） 光良（曲） 光良（演繹）
最佳編曲獎:《往前飛》 編曲人:戴佩妮 演繹:戴佩妮
最佳製作獎:《少年》 製作人:光良／曹格 演繹:光良／曹格
最佳作詞獎：《我也很想他》 彭學斌
最佳作曲獎:《童話》 光良
最佳演繹獎:戴佩妮
最佳原創兒童歌曲獎:《桔子酸梅》 詞:彭學斌 曲:彭學斌 演繹:小甜甜
最佳原創方言歌曲獎:《Love & Freedom》 詞:溫力銘/張鰻魚 曲:溫力銘 演繹:溫力銘
DIY原創歌曲獎:《鴕鳥》 詞:李俊健 曲:黃慧雯 演繹:黃慧雯/楊若儀
最佳賀歲專輯獎:《氣力如虹》 製作人:范俊福 導演：譚少明 歌手:八大巨星
最佳流行音樂專輯獎:專輯《愛瘋了》 製作人:陳子鴻/黃怡/戴佩妮 歌手:戴佩妮 最佳專輯封套設計獎:專輯《桃花朵朵開》 設計者:李小子 演繹:阿牛
最佳音樂錄影帶獎:《Just Once》 導演：Chan Boon Hoon 演繹:張智成
特別推薦獎：王藍茵
傑出表現獎Ⅰ:李志清
傑出表現獎Ⅱ:MAC CHEW
現場投選最受注目歌手獎:李吉漢
最受歡迎原創金曲獎：《童話》
最受歡迎K歌獎：（金）光良《童話》（銀）光良《約定》 （銅）林宇中《靠岸》

Bad experience with online booking

Recently I heard that there is a promotion for online booking from XXX Airlines, so I decided to try my luck, see if I could get a cheap air ticket for Chinese New Year.

I browsed thru the website, enter my destination, travel date and other relevant information, then searched for the lowest price I could get. Hurray!! The price is only RM 500++ for 2 persons, which is much cheaper than the phone booking and another airline. Happily, I entered all the passenger details as required, and also the credit card information. But then, it displayed the following error!!

We are sorry, the system is unable to price your selected flight(s). Please retry later.

From the message, it seems like that's a system problem rather than the wrong information being entered. I tried the second time, but still getting the same error. Then i decided to call the customer service officer.

Ring Ring....
A female Malay lady picked up the phone.

SHE: Good afternoon, how can i help you??
ME : Good afternoon. I get some error while trying to book the online ticket. The error is something like "cannot price your flight.... etc". I've tried out 3 times and still getting the same error.
SHE: Can i have your flight detail pls?
ME : Ok, 16 Feb, from KL to XXX. Erm.. can't remember the exact time of departure. it's a transit flight to Kuching in the morning, with the lowest fare.
SHE: Is that xx:xxam flight? Next time pls remember to note down the departure time. It's easier for us to search. (impatient tone)
ME : Oh, ok.
SHE: Can I have the passengers' name pls.
ME : (provided the passengers' name)
SHE: The transaction is not successful. Can you pls try again. Go to tools > Internet Options and delete the cookies. Then close your browser and try again. If still cannot, it could be because of the secure number of your credit card is invalid. Sometimes bank has technical mistake on this. If still cannot then you better check with your bank.
ME : Ok, thanks. I'll try again.


Following what she told, I cleared the cookies, closed my browser and tried again... Still the same!!! As I've similar online booking experience using the same credit card, I don't think it's the secure number problem. So I decided to call the customer service again. This time a Malay guy pickup the phone.

ME: (told him the problem in a similar way)
HE : Have you checked your browser whether it's compatible? You need to have IE version 6.
ME: Yes it's IE 6.0.
HE: Had you clear the cookies and tried again?
ME: Yes, I've tried at least 3 times.
HE: I think this might be the system problem. Can you please try 1 more time? If still can't then you have to do phone booking.
ME: Phone booking? Can i get the same fare as of the internet booking?
HE: The price that you can get is RM 400++ for 1 way.
ME: RM 400++ for 1 passenger??
HE: Yes, for 1 passenger.
ME: But I can get RM 500++ for 2 persons thru internet booking.
HE: Yes because this is the promotion for online booking.
ME: If this is the case, then what is the purpose for internet booking, since I can't even book the ticket online?? (unhappy tone)
HE: yeah sorry, can you please try 1 more time? It might be caused by the security code of your credit card as well. ME: I've used this credit card for other online transaction before, for eg: ABC, and I had no problem with that.
HE: This is because we have security. ABC doesn't have security for this. (HUH??!!)
ME: Actually this is my first time to do the online booking for your company. But I'm really disappointed with your service. I've tried many times but still getting the same error.
HE: .... (silent awhile) Can you please try 1 more time? If still can't then you have to do phone booking.
ME: Ok, i'll try 1 more time. Thanks.


Very very unhappily, I tried 1 more time, same problem persists. Grrrrrrrrrrrrrr.....


Then I tried to use another credit card for the transaction, same problem!!! So I really don't think that it's caused by my credit card!!

==============================================================

The following day, my sister tried the same transaction using her credit card, again, same error. Then i decided to try again in my office. This time, I was stucked in different page with the following message:

Booking In Progress
Important: Please wait and do not close browser. If you do not receive any booking confirmation, please call our 24-hour Call Centre at XXXX-XX-XXXX(within Malaysia) / XXXXXXXXXXX (outside Malaysia) / email XXXX@XXX.com.my or contact your nearest XXX XXX office.


I waited for about 10 minutes, and it still showing the message. Well, I really don't think that it's still running, because I saw some of the image files showing the "X" sign (stop sign). So i decided to call up the customer service.

ME: good afternoon. I was trying to do internet booking just now, and I was stucked in the "booking in progress" page.
SHE: How long ago that you've seen this message?
ME: about 10 minutes ago
SHE: You have to wait for 20 minutes. The system is trying to validate the credit card transaction. It takes about 15 to 20 minutes for the validation. (OMG!! 20 minutes for the validation!!)
ME: So meaning that I have to wait for another 10 minutes?
SHE: Yes.
ME: Ok, i'll do that. Thank you.

So I waited, waited and waited. 15 minutes passed and as expected it's still showing the same screen. So no choice I had to call them up AGAIN!!

ME: (told them the problem again)
SHE: The transaction is not successful. I think the security code of your credit card is invalid. Can you please check with your bank?
ME: Is the security code the last 3 digits at the back of my credit card?
SHE: No no, not that one. It's sent to you separately. You better check with your bank. (HUH??!! Like that meh???)
ME: But in the system, there's a sample showing that we have to enter the last 3 digits.
SHE: No no, it's not that one. You have to check with your bank.
ME: .... (dunno what to say liaw........) Ok, i'll check with them. Thanks.


This time, I decided to check with my issuing bank about the security code, and I was told that it's the last 3 digits that i've entered. That means i didn't enter a wrong code!!!
So I decided to try 1 more time. I cleared the cookies, re-open the browser, and did the same transaction.

......
.........
............
...............
..................
.....................

SAME PROBLEM!!!

.....................
..................
...............
............
.........
......

Not giving up, I called them up AGAIN!!! I amnot sure whether it's the same person who answered the call, so I decided to repeat my problem and see what kind of story she/he's going to tell!!

SHE: (told me the same reason)
ME: The pin code is the last 3 digits at the back of the credit card right?
SHE: No no not that one. (I guess she's the same person)
ME: But I've checked with my bank, and they told me that is the one. They said there's no other security code. (very unhappy tone)

................
......................
.............................
doo..................................................

OMG she just hanged up the phone like that!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


That night, I called 1 of my friends who has booked the online ticket succesfully with the same airline recently.
As a result, he told me that:
1. We have to use streamyx. (Anybody knows why? Any difference?)
2. He asked me to enter my IC no in the "passport no" field. (note that there's is no field to fill in the IC no, which is a bit weird.)
Then as for the phone number, use the house phone instead of the hand phone.

My question:
1. Perhaps this solved my previous problem of being stucked in the "Booking in progress" page. Because my office is not using streamyx. BUT, how come they can't give this kind of proper and reasonable solution?

2. If the failure is caused by this, shouldn't the system prompt a proper informative error message, or even better if they label the field properly?

Ok, cool down. Let me try again. Following the same steps, and.... finally...


STILL THE SAME ERROR!!



OK, I GIVE UP!!!